Positioning, identity and strategy: ello has all its bases covered.

Background

ello, a leading communications operator in Neuchâtel, offers comprehensive internet, television, and fixed and mobile telephony services, both in urban and rural areas. With 45 years of experience and 50 employees, ello is rooted in its region.

Goal

Known in the past on the local market with the name Video 2000, this company is looking for a new positioning, to create a new brand shaped by the entire ecosystem of the company: identity, products, points of sale, reception, customer service, customer service, history, customer service, history, state of mind of employees, etc. The Neuchâtel company also wants to develop a more effective digital strategy to reach a wider audience.

Positioning & Identity

A brand must follow the evolution of its sector of activity. This rebranding allows the company to acquire a new, clear and assertive positioning. ello is now positioned as the essence of human connection, focusing on its values: people, openness, excellence, excellence, innovation and proximity.

In an effort to redefine how the digital world is evolving and the use of modern media for unique human experiences, we created an identity that embodies this message. A dynamic shape, an exponential curve, and a positive direction are the key elements that make up the “ello” logo.

From the values and mission of ello Communications comes a statement, which expresses the message we want to transmit to our client: “The digital world, a human experience”.
Universe and content creation

The brand universe played a crucial role in the positioning of ello. We created a series of high-quality photos and videos that highlight the freshness, intensity, and optimism that real human connection conveys. This diversity is necessary to keep the brand alive on physical and digital media.

The visual content created immerses the customer in the brand experience, where the empathy and freedom they are looking for meet the places they know.
Digital strategy

ello's new digital strategy aims to create a strong online presence that is consistent with the company's new identity. This comprehensive strategy includes launching the new brand and ensuring its visibility on various channels.

The new ello website plays a central role in this digital presence. Modern, user-friendly and informative, it allows visitors to easily discover the company's services and expertise. The user experience and content strategy are designed to attract new customers and reassure existing customers about the innovations made.

The rebranding of ello was a resounding success. The company has a strong and coherent new identity that reflects its values and ambitions. The new website is modern and user-friendly, and the digital strategy has allowed the company to reach a much wider audience across the region.
+820%
The @ello.neuch Instagram account grew from 485 followers in January 2021 to more than 4,500 in May 2024.
5.82%
The engagement rate on social networks has remained at more than 5% for 4 years.
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